Kechie Software: Feedback and Suggestions

Your feedback is invaluable to us as we continually strive to enhance our processes and support. We appreciate you taking the time to share your experiences and suggestions. Your input will help us identify areas for improvement and enhance the overall customer experience. Your feedback will be kept confidential and for internal use only.

First Name*

Last Name*

Your Email*

Company*

1. Project Management and Communication*

How effective was the project management team in keeping you informed, provided updates, and responded to your inquiries? Please elaborate on areas where communication could be improved.

2. Sales Engineer and Training*

How effective was training, the set up of your database, and overall implementation process provided by your sales engineer? Please elaborate on areas where communication could be improved.

3. Ongoing Support*

How satisfied are you with the level of ongoing support provided? How quickly and effectively are your issues resolved?

4. Software Functionality and Usability*

To what extent did the software meet your organization’s needs and expectations? Please provide specific examples of how the software has improved your processes.

5. Feature and Utilization*

Are you fully utilizing the software's features and functionalities? If not, which features would you like to learn more about?

6. Future Needs*

What new features or improvements would you like to see in the software to better meet your organization's needs?